CHATCODE · BILLING
Billing, Cancellation & Refunds
Effective: August 19, 2026 · Beta Version 1
1. Displayed price
The applicable price is the price displayed/confirmed at the time of purchase or renewal. In Vietnam, Pro Beta is currently 299,000₫/month. International pricing may be displayed in another currency. Mandatory taxes/fees, if any, will be handled according to the payment information and applicable rules.
2. One month per purchase/renewal
Pro Beta is granted/renewed one month at a time. A transaction does not automatically create a commitment for future months unless a future checkout clearly presents automatic renewal and obtains appropriate agreement. The current structure does not sell annual or Lifetime plans.
3. Cancellation
You may stop purchasing/renewing for the next month. If a future payment method supports automatic renewal, cancellation instructions and the effective time must be presented in the relevant checkout/account flow. Cancellation does not delete ChatCode projects or local user data.
4. When you may request a refund
Please contact us for duplicate charges, incorrect amounts, successful payment where Pro access is not delivered within a reasonable time, or a serious paid-service defect that prevents a described capability from being provided and support cannot reasonably remedy it. We also provide refunds or other remedies where required by applicable law.
5. No automatic prorated refund in all cases
Changing your mind after Pro access has been granted or using only part of a month does not automatically create a right to a prorated refund for the remaining period, unless applicable law, a point-of-sale commitment, or a specific support decision provides otherwise. This does not limit non-waivable consumer rights.
6. How to submit a request
Submit requests through the Contact page, including the purchase email, transaction time, payment method, and a description of the issue. Do not send passwords, OTP codes, connector tokens, or private keys. We may request enough information to verify the transaction and prevent fraud.
7. Chargebacks and payment disputes
If there is a transaction problem, please contact us first so there is an opportunity to investigate and resolve it. Fraudulent chargebacks, intentionally false transaction claims, or payment-system abuse may result in temporary suspension during investigation. Lawful rights to complain to a bank, authority, or competent organization remain preserved.
8. Pricing changes after Beta
The current Pro Beta price does not commit the official product to the same price. Price changes for future purchases/renewals will be shown before you decide to make the relevant purchase; completed transactions are not retroactively increased.